At SCL we take the protection of your personal information seriously. We conduct our business in compliance with the applicable laws on privacy, data protection and data security. When you entrust us with your personal information we will apply the necessary safeguards to ensure that your information is kept private and secure.
1. Data Subjects
- Visitors to scluk.com;
- People who email us;
- Job applicants;
- SCL’s suppliers, contractors and clients.
2. Collected personal information
The following information may be collected where there is a lawful basis for doing so:
- Name and title;
- Phone, mobile and fax number;
- Email address;
- Job title and company name (if applicable);
- Device identifier (e.g. unique IP address), browser plug in type and version;
- Subject/enquiry details.
3. How we use personal information:
i) Visitors to scluk.com
When you visit scluk.com we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone and we do not make, and do not allow Google Analytics to make, any attempt to find out the identity of those visiting our website.
We use a third party service provider to maintain the security and performance of the SCL website. To do this it may process the IP addresses of visitors to our website.
ii) People who contact us by email
When you contact us we will collect your name, company name, email address, IP address, subject information and the contents of your message in order to respond to your enquiry. This information will be retained for up to a year and will not be shared with any other organisations without your express consent unless we are required to do so by applicable laws or regulations or unless there is another lawful basis for doing so. We will update your information whenever we can to keep it current, accurate and complete.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please ensure that any email you send does not contain any illegal, offensive or dangerous content.
iii) Job applicants
If you apply to work at SCL, then we will prepare a file relating to your application. The information contained in this file will be kept secure and will only be used and retained for purposes directly relevant to your application.
Where we need to disclose your personal information to a third party (e.g. for the purpose of carrying out a background check) then unless the disclosure is required by applicable laws or regulations, we will not do so without informing you first and obtaining your consent to the sharing of that information.
If your job application has been unsuccessful then, unless you advise us otherwise, we will delete your personal information within 3 months of completion of the recruitment exercise.
iv) Our clients, contractors and suppliers
- Relationship management and file opening procedures;
- Administrative purposes;
- To facilitate the supply of goods and/or service under a contract;
- To carry out assessments of technical and organisational measures and other security measures relating to a contract;
- To comply with contract obligations;
- To conduct performance management and audits;
- To deal with enquiries.
Your personally identifiable contract information will be held by us for as long as our contract with you persists. In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce the terms and conditions of our contract with you, we may hold on to your personal information after the contract has ended.
From time to time we may want to contact you to let you know about new services, offers and events or to request survey feedback (for example, to help us improve our website or service). However, we will only contact you for these purposes if we have your express consent permitting us to do so.
If at any time you decide that you no longer wish to receive marketing information or other communications from us or if you would like to amend your marketing preferences then please follow the “unsubscribe” link found at the foot of any email communications we have sent to you or contact us.
Please click here to read our Cookies Policy.
6. Queries or Complaints
We are happy to provide any additional information or answer any queries. Please contact us providing as much detail as possible and we will endeavour to resolve your query. Where we receive your query we will only use the information you have supplied to us for the purpose of dealing with your query.
If you wish to make a complaint then we will make up a file containing the details of your complaint. The file will contain a record or your identity and the identity of any other individuals involved in the complaint. We will only use the personal information which is collected to process the complaint and to check on the level of service we provide. We may disclose your identity to whoever the complaint is about. If you do not want information identifying you to be disclosed then we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
This means that information relating to your complaint will be retained for up to 12 months from closure of that complaint (unless we are legally required to retain the information for a longer period). It will be retained in a secure environment and access to it will be restricted to only those who need to have access.
7. Your rights to your information
The following rights are available to data subjects (depending on how we have collected their personal data):
- Right to be informed about what we do with personal data;
- Right to access to personal data;
- Right to correct personal data;
- Right to object to, or restrict, the use of personal data;
- Right to delete personal data;
- Right to stop receiving direct marketing messages;
- Right to portability of personal data;
- Access to your personal information.
You can find out if SCL holds any of your personal information by making a ‘subject access request’ and if we hold information about you then we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to;
- Let you have a copy of the information in an intelligible form.
Please contact us with details of your subject access request to or write to the address provided below.
Provided you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone. If the information we hold is inaccurate or if you would like SCL to remove and delete any personal information then please let us know.
Where we hold your personal information based on your express consent then you have the right to withdraw your consent at any time. Please contact us should you wish to do this.
9. SCL’s Data Protection Registration
Details of our data protection registration with Information Commissioner’s Office can be found here.
10. Complaints to the Regulator
You have the right to lodge a complaint with your relevant regulatory authority regarding the use of your personal data. In the UK this is the Information Commissioner’s Office.
11. Disclosure of your personal information
Unless we are legally compelled to, or there is another lawful reason for doing so, we will only share your personally identifiable information with third parties with your express consent. And in such circumstances, we will ensure that those third parties only process your personally identifiable information as directed by us and in accordance with applicable data protection laws.
For further information contact us.
12. Data transfers overseas
In the event your personal information is required to be transferred to third party data processors located in countries outside of the European Economic Area (EEA) then we will only transfer your personal information to those third parties where we can be sure that we protect your privacy and your rights, for example, where the third party is located in a country which the EU has deemed has adequate data protection laws in place or where that third party is certified under the EU-US Privacy Shield (see https://www.privacyshield.gov) or where we have a contract in place which includes the European Commission’s standard data protection clauses.
14. Contact Us